PRIVACY POLICY

HOW WE PROTECT YOUR INFORMATION

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information. We will not sell or lease your personal information to third parties unless we have your permission or are required by law to do so.
We are members of the ICO Information Commissioner’s Office.

WHAT WE COLLECT

We may collect the following information:

Full name
Date of birth
Contact information
Demographic information such as postcode and address

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service for the following reasons:

Internal record keeping
We may use the information to improve our services
We may use your information to contact you to by email, or phone to inform you of appointments, new procedures, billing or other information which we think you may find interesting using the email address which you have provided.

EMAIL COMMUNICATIONS

We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law. Where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.

VISITORS TO OUR WEBSITE

www.drdeborahmcmanners.com When someone visits our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out data such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

SECURITY & PERFORMANCE

We are committed to ensuring that your information is secure. We use a third party service to help maintain the security and performance of our website.

REPORTING A SECURITY BREACH

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information. We are required by law to report any security breaches involving personal data to the ICO. We use the data collected to record the breach, to make decisions about the action we take, and as relevant in order to carry out those actions. We retain personal information only for as long as necessary to carry out these functions, and in line with our retention schedule. This means that logs and breach reports will be retained for two years from receipt, and longer where this information leads to regulatory action being taken.

YOUR RIGHTS

Under the Data Protection Act 1998, you have rights as an individual which you can exercise in relation to the information we hold about you. You can read more about these rights online at: https://ico.org.uk/for-the-public/is-my-information-being-handled-correctly/ Your Data – Complaints or Queries. We try to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures. This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of data collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below. If you want to make a complaint about the way we have processed your personal information, you can contact us at the address below.

ACCESS TO PERSONAL INFORMATION

We try to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘Subject Access Request’ under the Data Protection Act 1998.
If we do hold information about you we will:

give you a description of it;
tell you why we are holding it;
tell you who it could be disclosed to;
let you have a copy of the information in an intelligible form.

To make a request for any personal information we may hold you need to put the request in writing addressing it to our Office Manager to the address provided below. If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone. If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting the Office Manager.

In many circumstances we will not disclose personal data without consent. However when we receive an enquiry, for example, we will need to share personal information with other relevant members of staff or government bodies.

CHANGES TO THIS PRIVACY NOTICE

We keep our privacy notice under regular review.

HOW TO CONTACT US

If you want to request information about our privacy policy you can email us on reception@drdeborahmcmanners.com

or write to: Dr Deborah McManners
Lyon House, The Street, Petham, Canterbury, Kent, CT4 5QY.

Tel: 01227 701080